Compliance and Security at Copper Digital
Home healthcare operates at the intersection of clinical care, regulatory oversight, and deeply personal patient information. Copper Digital is designed with this reality at its core.
From infrastructure decisions to AI architecture, every layer of the platform is built to protect patient data, support regulatory compliance, and earn the trust of clinicians and agencies alike.
HIPAA Compliance
Copper Digital is fully aligned with the requirements of the Health Insurance Portability and Accountability Act.
HIPAA exists to protect the confidentiality, integrity, and availability of protected health information. In home healthcare, this includes clinical notes, OASIS data, diagnoses, medications, visit documentation, and patient identifiers.
Copper Digital supports HIPAA compliance through:
• Secure handling of all protected health information across ingestion, processing, and storage
• Access controls that ensure only authorized users can view or act on patient data
• Encryption of data both at rest and in transit
• Audit ready system logging to support compliance reviews and investigations
• Business Associate Agreement readiness for covered entities
The result is a platform that fits cleanly into regulated clinical workflows without introducing new compliance risk.
SOC 2 Type 2 Compliance
Copper Digital is SOC 2 Type 2 compliant, demonstrating adherence to rigorous controls over an extended period of time.
SOC 2 Type 2 goes beyond policy statements. It validates that security, availability, confidentiality, and operational controls are not only designed correctly but consistently followed in real world operations.
This matters for home healthcare agencies because it provides independent assurance that:
• Systems are protected against unauthorized access
• Data availability is reliable and resilient
• Operational processes are monitored and enforced continuously
• Vendor risk is reduced through audited controls
For agencies working with payers, partners, or enterprise clients, SOC 2 Type 2 compliance often accelerates vendor approval and IT sign off.
Private Cloud AI Architecture
Copper Digital’s AI capabilities are deployed within private cloud environments designed specifically for healthcare use cases.
Unlike consumer AI tools or shared public model environments, Copper Digital does not run clinician data through open or multi tenant training systems.
Key architectural principles include:
• AI services hosted within isolated private cloud networks • No cross customer data exposure
• Strict network segmentation and role based access controls
• Secure APIs between clinical systems and AI services
This ensures clinicians can safely use AI powered documentation and automation without compromising patient privacy or organizational security.
Data Isolation and Model Training Policy
Copper Digital does not use customer data to train external or shared AI models.
Patient data processed by the platform remains confined to the customer’s environment and is used only to deliver the requested functionality. It is not repurposed for generalized model improvement, third party training, or external datasets.
This approach is critical in healthcare, where data ownership, consent, and regulatory obligations demand strict boundaries.
Benefits of this policy include:
• Preservation of patient confidentiality
• Reduced legal and compliance exposure for agencies
• Clear data ownership with no ambiguity
• Alignment with healthcare specific privacy expectations
Built for Clinicians, Trusted by Agencies
Security and compliance at Copper Digital are not bolted on features. They are foundational design decisions.
Clinicians can focus on patient care knowing their documentation is handled responsibly.
Agencies can adopt AI driven workflows without introducing compliance uncertainty.
IT and compliance teams can engage with confidence, backed by recognized standards and transparent architecture.
Copper Digital enables innovation in home healthcare without compromising the trust that the industry depends on.
