Inside Home Health: Conversations With the People Who Do the Work

Most conversations about home health happen in conference rooms, investor decks, and policy briefs. The people doing the talking are usually not the same people doing the work. Inside Home Health exists to fix that.

This is a podcast series hosted by Arvind Sarin, CEO of Copper Digital, where he sits down with the nurses, clinical leaders, patient experience strategists, and agency operators who live inside the home health system every day. Not to pitch technology. Not to recite talking points. To have honest, detailed conversations about what is actually broken, what is actually working, and what it would take to build something better.

Why This Series Exists

Home health is one of the most consequential sectors in American healthcare. Patients recover faster at home. Outcomes are better. Costs are a fraction of inpatient care. And yet the infrastructure around it, the documentation, the reimbursement models, the technology, the workforce pipelines, has not kept pace with the demand or the potential. The industry is growing, but many of the systems clinicians rely on were designed decades ago and haven’t fundamentally changed.

At Copper Digital, we build AI for home health documentation. But we learned very early that you cannot build good technology for an industry you don’t deeply understand. Every product decision we make is informed by clinicians, and this podcast is an extension of that philosophy. If we’re going to build tools that clinicians actually want to use, we need to be in constant conversation with the people who will use them.

What We Talk About

Every episode goes deep into a different dimension of home health. Some of the themes that come up repeatedly across guests:

• The documentation burden and why it’s the single biggest dissatisfier pushing experienced nurses out of the field

• OASIS accuracy, why most coding errors aren’t fraud but misunderstanding, and what that costs agencies in reimbursement and star ratings

• Clinician burnout is a patient experience problem, not just an HR problem

• The unpaid caregiver crisis and the 53 million Americans holding the system together without recognition

• What AI should and shouldn’t do in clinical workflows, and why building without clinicians in the room produces tools that solve problems nobody has

• The white space between visits, where patient outcomes are actually decided

• Value-based purchasing, CAHPS, star ratings, and how all of it traces back to whether your clinicians have the time and support to be present with the patient

  
  

From the Episodes

Each conversation produces a guest-authored article where our guests go deeper on the themes from their episode. These are not summaries. They are standalone pieces written in each guest’s own voice, with their own perspective and expertise.

Recent articles from the series:

• Clinician Burnout Is the Patient Experience Problem by Valerie Chonuik, Policy Forum Advisor at The Beryl Institute. On why what flows through clinicians transpires directly to patients, why pizza parties are not a burnout strategy, and how 53 million unpaid caregivers are the secret sauce the industry isn’t measuring.

  
  

• Why Home Health Documentation Is Driving Your Best Nurses Out the Door by Kathy Duckett, MSN, RN, Clinical Advisor at Copper Digital. On what home health was actually designed to do, why OASIS inaccuracy is almost never fraud, and what 30 years of clinical leadership taught her about why the assessment process fails.

  
  

New episodes and articles are published regularly. This page will be updated as new conversations are released.

Who This Is For

We built this series for anyone who has a stake in the future of home health:

• Agency owners and administrators looking for operational insight and best practices from peers who’ve been in the trenches

  
  

• Directors of nursing and clinical managers are trying to reduce documentation burden and improve assessment accuracy

  
  

• Clinicians who want to hear from people who understand what their day actually looks like

  
  

• Investors and entrepreneurs are trying to understand why home health matters and where the real opportunities are

  
  

• Anyone building technology for home health who wants to hear directly from the people they’re building for

  
  

Want to Be a Guest on Inside Home Health?

We’re always looking for nurses, agency owners, clinical leaders, and industry experts who have something real to say about the state of home health. If that’s you, or someone you know, reach out to us at copperdigital.com.

Learn more about what Copper Digital is building for home health →